Personal Accounts Representative

Affordability, Equity and Personal Account Specialist
Job Requisition JR114750 Affordability, Equity and Personal Account Specialist (Evergreen) (Open)
Job Family MKT - Customer Service
Start Date 06/08/2026
End Date 06/22/2026
Primary Posting No
External Posting URL https://xcelenergy.wd1.myworkdayjobs.com/External/job/Amarillo-TX-79101/Affordability--Equity-andPersonal-Account-Specialist_JR114750-1
Are you looking for an exciting job where you can put your skills and talents to work at a company you can
feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to
learn and grow?  A  position at Xcel Energy could be just what you’re looking for.
Position Summary
Identify and assist customers who are experiencing credit problems due to financial hardship. Identify and
work with Social Service agencies throughout the service territory. Coordinates and secures financial
assistance and counseling for hardship customers. Monitors customer accounts and follows up with
customers via telephone, correspondence or through in-person events. Enters into payment arrangements
with low-income customers.
Essential Responsibilities
Ability to work with special needs households for the purpose of securing assistance or
arrangements to make bill payment. Possess negotiating skills that seek resolution and
minimize long term financial exposure to the company.
•
Ability to work in high volume department where customer data and payment information
need to be accurately coordinated. This includes a significant amount of time on the phone
with agencies and customers and translating information to the billing system.
•
Must possess knowledge of consumer protection laws that pertain to utilities in service
territory. This would include billing system knowledge of Inability to Pay and Agency
Assistance.
•
• Analyze and monitor customer information to accurately determine appropriate credit action.
Able to assist customers through various channels including in-person events, telephone,
and digital platforms.
•
Minimum Requirements
• High School diploma or GED, with 2-4 years of customer related experience.
Basic knowledge of energy assistance processes with experience in working with outside
customers.
•
Preferred Requirements
• Familiarity with medical account processes preferred.
• Bilingual.
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive
portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas
customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite
you to join our team.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion,
sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelener
gy.com.
Non-Bargaining
The anticipated starting base pay for this position is: $17.40 to $24.34 per hour
This position is eligible for the following benefits: Spot On Bonus,
Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care
Reimbursement Account, Health Care Reimbursement Account, Health Savings
Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if
enrolled in eligible health plan and HSA), Transportation Reimbursement
Account, Short-term disability (STD), Long-term disability (LTD), Employee
Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible
health plan), Tuition reimbursement, Transit programs, Employee recognition
program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid
Time Off (VPTO), Parental Leave
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its
plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited
to dates of school attendance and graduation.  You will not be penalized for redacting or removing this
information.
Deadline to Apply: 06/21/26