ASSOCIATE, WELCOME DESK
You must apply directly to the DPS job board to be considered by the Hiring Manager.
ASSOCIATE, WELCOME DESK
Denver, CO, United States
Job Info
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Job Identification 74297
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Job Category EGTC
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Posting Date 03/19/2025, 08:22 AM
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Locations Emily Griffith Campus
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Apply Before 04/02/2025, 11:55 PM
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School Year Not Applicable
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Region Central
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ELA Designations Non Teaching/No Designation
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Schedule Full Time Year Round
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Work Schedule Name CP240
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FTE 1
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Department EGTC - Emily Griffith Technical College
Applicants may redact any information that identifies age, date of birth, dates of attendance at or graduation from an educational institution on transcripts, resumes or other documents being submitted as part of this application
Job Description
** Applications will be received until April 2, 2025. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org. **
About this job:
Serves as the first point of contact to the public seeking information about Emily Griffith Technical College (EGTC). Provides customer service support and guidance to a diverse student body to navigate the college. Manages the welcome desk effectively with professional standards, adhering to policies and procedures, and provides general information including, but not limited to, the college’s academics, programs, financial aid, career services, and other non-academic supports.
What DPS Offers You:
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A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
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Salary Range: The salary range for new hires is $24.50 - $25.40 per hour. The salary range for internal DAEOP to DAEOP candidates is $24.50 - $29.45 per hour. Click here for more information on compensation for these roles.
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In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement.
What You'll Do:
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Manages the daily flow of the welcome desk and greets visitors entering and exiting college.
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Receives and documents all incoming inquiries and requests by phone, email and in-person visits in the customer relationship management platform.
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Answers general questions and refers to the appropriate department as needed.
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Proactively communicates with prospective students to gather information needed to refer interested prospects to a Career Navigator.
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Creates and manages the phone tree and works closely with Denver Public Schools Department of Technology Services to maintain accurate phone directories and numbers.
What You’ll Need:
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High School Diploma/GED is required.
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An Associate's Degree is preferred.
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Minimum two (2) years of customer service, hospitality, and/or retail experience.
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Knowledge of Microsoft Office products, including Word, Excel and Outlook, as well as Google Suite.
Knowledge of Student Information Systems (Jenzabar preferred) and CRM software (Salesforce preferred).
Effective time management and organizational skills and the ability to handle multiple demands and competing deadlines.
Excellent communications skills (written, verbal, and listening).
Ability to identify student challenges and needs (often not vocalized), effectively communicate with students, and provide remediation or in-college assistance.
Professional work ethic with a friendly, personable attitude dedicated to the service of students.
Ability and willingness to learn and adapt to new technology systems.
Ability to work effectively with a diverse student population and build and maintain positive relationships with students, faculty, and staff across the entire college.
Aptitude for variety and changing expectations in a fast-paced environment.
Bilingual skills desired.
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Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
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Live and work with a permanent home address in Colorado while working with us.
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Have the ability with or without accommodations to meet the physical demands of the position.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
Students First. Integrity. Equity. Collaboration. Accountability. Fun
